Download: CallPoP.zip
Overview
Voxis CallPoP is a in house developed application, designed to suite the needs of multiple requests for Inbound Call PoP program for Outlook. Voxis CallPoP has been expanded to include a basic desktop callerID as well as a Inbound Call PoP for our Hosted Vtiger CRM solution.
Installation
Unzip the download provided below and run the setup file, If an out dated version of the Microsoft Visual Studio Run-time Library is detected, the Setup file will automatically update the system, reboot and ask you to run setup again
Click OK
Click the Install Button
Click Continue
Click Ok
Configuring Voxis CallPoP
If you want Voxis CallPoP to start when windows starts, Start, Programs, All Programs, CallPoP, CallPoP Settings
Click Start CallPoP with Windows, then Click OK
Open CallPoP, Start, Programs, All Programs, CallPoP, CallPoP
Open the Setting Screen by clicking the Gear button
after you fill the settings out press the save button in lower right, CallPoP should now connect
Settings
PBX URL, AMI User, AMI Pass and AMI Port
Due to Security you will need to open a support ticket and request "A AMI User for Voxis CallPoP", Voxis will make an account and give you the settings unique to your PBX
Non-Hosted Customers that are self maintaining their On-Site Solution can create users under Settings, Asterisk Manager Users in FreePBX
Extension
Enter the extension number of the desk or soft phone that will be used at this workstation, CallPoP only supports one extension per install
PoP Settings
Do Not PoP
Disables the program
PoP On Ring
Generates the Notification PoP as soon as your extension starts ringing
PoP on Answer
Generates the Notification PoP as soon as you answer your extension
PoP Screen Keep Alive (Seconds)
Make sure to set the between 0 and 60, the program will not work correctly if this setting is not set or is out of range, this setting controls how long to keep the PoP screen up, 0 is until the call is ended or you manually close the PoP
What to PoP
CID Display
Desktop CallerID mode, shows a screen like the one below on a inbound call
Outlook PoP Contact
If the callerID is found in Outlook this setting will open the contact, if not user is given option to add to Outlook
Outlook PoP CID with option to open contact
If the callerID is found in outlook, as screen pops up with option to open the full contact in Outlook
if the callerID is not found, then you are given the option to add the contact to Outlook
Vtiger 6.1
for Hosted Vtiger CRM customers, they can select Vtiger 6.1, which will search for any or all of the selected Contacts, Leads, Organizations, and Vendors databases for a callerID match
the PoP screen will show links to any Vtiger records should it find a match, users can click on the links to open the records.
Note: you must be actively logged into Vtiger for the links to work, otherwise you will be taken to a login screen, Vtiger can be minimized, in another tab, or behind another window but you must be logged in
Download: CallPoP.zip