This guide covers the basic configuration of Panasonic KX-TGP phones. If you are converting a Panasonic phone from another like ACN that has attempted to lock the phone to their service please start from Step 1, if this is a new phone please goto to step 2
Step 1: Unlocking the Phone
You will need a router with DHCP enabled NOT connected to the internet, connect your Panasonic phone and a Laptop to the router
(you can either just disconnect Internet from existing router or use a separate router)
Look Up the Phones IP Address: from phone Menu -> IP Service -> Network Settings -> IP Settings (Take note of IP Address of Phone)
Enable Web Config: from phone Menu -> IP Service -> Network Settings -> Embedded Web, Select ON and Save
Open a Web Browser and go to the IP Address of the Phone
Use the Follow Login:
User Name: customerserviceid
pass: cspass
Click on the Maintenance Tab on Top
Click Reset to Defaults Navigation on Left Side
Click Reset to Factory Defaults Button
Exit Web Browser
Wait for Phones LCD screen to go blank and become active again
Enable Web Config: from phone Menu -> IP Service -> Network Settings -> Embedded Web, Select ON and Save
Open a Web Browser and go to the IP Address of the Phone
Use the Follow Login:
User Name: admin
pass: adminpass
Click Maintenance Tab at Top
Click Provisioning Maintenance Navigation on Left
Set Enable Provisioning to NO
remove all text from Standard File URL, Product File URL, and Master File URL
Click Save
it is now safe to plug phone into Internet
Step 2: Program Phone
If you are not already logged in as admin, please do so
Open a Web Browser and go to the IP Address of the Phone
User Name: admin
pass: adminpass
Click on VoIP Tab at Top
Click on Line 1 Navigation under SIP Setting on Left
Under Phone Number
Phone Number = {Extension Number} or {SIP User ID}
Line ID = {Extension Number} or {SIP User ID}
Under SIP Server
Registrar Server Address = {PBX URL} or {SIP URL}
Registrar Server Port = {PBX SIP Port} or {SIP Port}
Proxy Server Address = {PBX URL} or {SIP URL}
Proxy Server Port = {PBX SIP Port} or {SIP Port}
Presence Server Address = {PBX URL} or {SIP URL}
Presence Server Port = {PBX SIP Port} or {SIP Port}
Under Outbound Proxy
Outbound Proxy Server Address = Leave this Blank
Outbound Proxy Server Port = 5060
Under SIP Service Domain
Service Domain = Leave this Blank
Under SIP Source Port
Source Port = Use Random Port, do not use 5060, if on PBX 5{Ext Number will be fine)
Under SIP Authentication
Authentication ID = {Extension Number} or {SIP User ID}
Authentication Password {Extension Secret} or {SIP Password}
Leave all other settings as default, expect set Keep Alive Interval = 10
click save
If your router will not work with Keep Alive and you need STUN
Click on Network Tab
Click on Global Address Detection on Navigation on Left
Under Global Address Detection
Detection Method = STUN
Detection Interval = 10
Under STUN Server
STUN Server Address = stun.voxistelcom.com
STUN Server Port = 3478
Click Save